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Be sure and cancel your credit cards before you die. This is so priceless, and so easy to see happening, customer service being what it is today.
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, an d added late fees and interest on the monthly charge. The balance had been $0.00, now somewhere around $60.00. A family member placed a call to Citibank. Here is the exchange:
Family Member: “I am calling to tell you she died in January.”
Citibank: “The account was never closed and the late fees and charges still apply.”
Family Member: “Maybe, you should turn it over to collections. ”
Citibank: “Since it is two months past due, it already has been.”
Family Member: So, what will they do when they find out she is dead?”
Citibank: “Either report her account to frauds division or report her to
the credit bureau, maybe both !”
Family Member: “Do you think God will be mad at her?” (I really liked
this part!!!!)
Citibank: “Excuse me?”
Family Member: “Did you just get what I was telling you – the part about her being dead?”
Citibank: “Sir, you’ll have to speak to my supervisor.” (Duh!)
Supervisor gets on the phone:
Family Member: “I’m calling to tell you, she died in January.”
Citibank : “The account was never closed and late fees and charges still apply.” (This must be a phrase taught by the bank!)
Family Member: “You mean you want to collect from her estate?”
Citibank: (Stammer) “Are you her lawyer?”
Family Member: “No, I’m her great nephew.” (Lawyer info given)
Citibank: “Could you fax us a certificate of death?”
Family Member: “Sure.” (Fax number is given )
After they get the fax:
Citibank: “Our system just isn’t setup for death. I don’t know what more
I can do to help.”
Family Member: “Well, if you figure it out, great! If not, you could
just keep billing her. I don’t think she will care.”
Citibank: “Well, the late fees and charges do still apply.”(What is
wrong with these people?!?)
Family Member: “Would you like her new billing address?”
Citibank: “That might help.”
Family Member: ” Odessa Memorial Cemetery , Highway 129, Plot Number 69.”
Citibank: “Sir, that’s a cemetery!”
Family Member: “What do you do with dead people on your planet???
A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, an d added late fees and interest on the monthly charge. The balance had been $0.00, now somewhere around $60.00. A family member placed a call to Citibank. Here is the exchange:
Family Member: “I am calling to tell you she died in January.”
Citibank: “The account was never closed and the late fees and charges still apply.”
Family Member: “Maybe, you should turn it over to collections. ”
Citibank: “Since it is two months past due, it already has been.”
Family Member: So, what will they do when they find out she is dead?”
Citibank: “Either report her account to frauds division or report her to
the credit bureau, maybe both !”
Family Member: “Do you think God will be mad at her?” (I really liked
this part!!!!)
Citibank: “Excuse me?”
Family Member: “Did you just get what I was telling you – the part about her being dead?”
Citibank: “Sir, you’ll have to speak to my supervisor.” (Duh!)
Supervisor gets on the phone:
Family Member: “I’m calling to tell you, she died in January.”
Citibank : “The account was never closed and late fees and charges still apply.” (This must be a phrase taught by the bank!)
Family Member: “You mean you want to collect from her estate?”
Citibank: (Stammer) “Are you her lawyer?”
Family Member: “No, I’m her great nephew.” (Lawyer info given)
Citibank: “Could you fax us a certificate of death?”
Family Member: “Sure.” (Fax number is given )
After they get the fax:
Citibank: “Our system just isn’t setup for death. I don’t know what more
I can do to help.”
Family Member: “Well, if you figure it out, great! If not, you could
just keep billing her. I don’t think she will care.”
Citibank: “Well, the late fees and charges do still apply.”(What is
wrong with these people?!?)
Family Member: “Would you like her new billing address?”
Citibank: “That might help.”
Family Member: ” Odessa Memorial Cemetery , Highway 129, Plot Number 69.”
Citibank: “Sir, that’s a cemetery!”
Family Member: “What do you do with dead people on your planet???
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